Terms & Conditions
By commissioning Webcastle/Web Centre Plus Ltd to provide your website services, including, but not limited to, web design, development, web hosting, domain registrations and search engine marketing, you are agreeing to the terms and conditions set out below and accept these terms as binding, if you have any questions please contact us.
In order to provide an efficient and reliable service, it is important for us to responsibly state the acceptable uses of our services. The information relates to Webcastle/Web Centre Plus Ltd servers run by Webcastle/Web Centre Plus Ltd/UKFast.
For resellers, these ‘acceptable uses’ are also extended to your customers.
The first and most important thing to note is that:
BY LOGGING INTO YOUR ACCOUNT IT IS UNDERSTOOD THAT YOU HAVE READ AND AGREE TO OUR TERMS OF SERVICE, WE CANNOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSS OF BUSINESS WHICH MAY OCCUR FROM SERVICES BEING CANCELLED AS A RESULT OF INFRINGEMENT OF THESE TERMS.
Webcastle/Web Centre Plus Ltd provides web hosting to numerous clients which means that we have a responsibility to protect each client and to provide the best services available.
The following guidelines were established to ensure these crucial obligations are met. These Policies, Guidelines, and Disclaimer are intended for all domains residing on Webcastle/Web Centre Plus Ltd servers including regular hosting clients, resellers, and their clients. We ask that all clients reselling our hosting services in any way, including those providing non-virtual hosting services, implement these same Policies, Guidelines and Disclaimers into their own web sites to ensure that the same are understood and met by their clients. Resellers and their clients are bound by these same Policies, Guidelines and Disclaimers.By reselling and purchasing Webcastle/Web Centre Plus Ltd services, you hereby agree that Webcastle/Web Centre Plus Ltd shall not be held liable for any promises or failure of same that Reseller’s extend to their clients, including but not limited to, the quality of service, financial obligations, financial losses or any other claim NOT provided to Reseller in writing by Webcastle/Web Centre Plus Ltd.
It is the legal duty and obligation of the Reseller to provide these policies and guidelines to its client(s). Data stored on our servers is not guaranteed to be backed up.It is recommended that you keep an independent backup of all data stored in your space. VERY IMPORTANT – BACK UP YOUR DATAFILES. No website exceeding a total of 10Gigabyte (10,000megabyte) of web space will be backed up unless an additional payment is agreed
You may not run server processes (e.g. talkers/IRC bots) from your space.
Sorry, No Chatrooms, they bog down the servers.
To protect your privacy we never distribute your name or e-mail address to any third parties.
By logging into your account, or uploading files to it, you are indicating your acceptance of these terms and conditions.
These include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by Web Centre Plus Ltd/Webcastle by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses) mail-bombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list with – out that person’s permission.
A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to any recipient who has not requested the message.
Making an email address available to the public does not constitute a request to receive messages.
Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed.
Mailing lists may not be used to distributed unsolicited email. Any customer repeatedly “mail-bombed” or that attracts such behavior will be asked to leave.
Any mail box found with more than ten megabyte of emails will be deleted.
If you are not sure if your actions will be in violation, please ask first abuse (at) webcastle.co.uk. We also do not allow sites selling spam-ware.
If you send out spam/unsolicited emails whether this is due to your computer being hacked, then your whole account can be disabled from our system to protect all others who are using our mail servers, if this happens you will not be entitled to any refunds for un-used web hosting and/or email hosting that you have already paid to Webcastle/Web Centre Plus Ltd or 888reg.
Abuse of the legal rights of others:
Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and then knowingly making available code which will have a deleterious effect on third party computers.
Webcastle/Web Centre Plus Ltd supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on line activity has violated the legal rights of a third party, Web Centre Plus Ltd/Webcastle will not substitute itself for a court of law in deciding tort claims raised by the third party.
Abuse of the law:
Web Centre Plus Ltd/Webcastle services may be used for lawful purposes only.
Illegality includes but is not limited to:
drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG’s, ROMs, and any ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.K. export restrictions; stalking; or violating any other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited.
Webcastle/Web Centre Plus Ltd reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.
Pornography: Pornography and sex-related merchandising, or links to such material even if legal, is not an acceptable use of Web Centre Plus Ltd ‘s/Webcastle’s servers.
Abuse of Webcastle/Web Centre Plus Ltd Server Resources:
Running programs in the background on a Webcastle/Web Centre Plus Ltd server without Webcastle/Web Centre Plus Ltd prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, and the like are not acceptable uses of Webcastle/Web Centre Plus Ltd servers. Further, any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable.
If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem. In addition, any domain that exceeds ten gigabytes of bandwidth traffic can be terminated without prior notice. You will be liable for the cost of any overuse.
Webcastle/Web Centre Plus Ltd reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.
The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes.
If you are unsure if your actions will be a violation of our policies please ask abuse (at) webcastle.co.uk.
Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network. Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user.
Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing or ping bombing, smurfs, winnuke and, teardrop.
Promulgation of viruses.
IRC bots such as eggdrop or BitchX.
Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will certainly result in action against the user including suspension or termination.
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password.
Use of Webcastle/Web Centre Plus Ltd service requires a certain level of knowledge in the use of Internet languages protocols and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client.
The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound image mapping, etc.
FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability.
CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands Perl, CShell scripts, permissions, etc.
Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space.
Client agrees that it is not the responsibility of Web Centre Plus Ltd/Webcastle to provide this knowledge or support out – side matter specific to Webcastle/Web Centre Plus Ltd servers.
Credit / Payments:
We are unable to offer any form of credit.
If your account/service is activated before any payment is made then payment must be sent in full by return.
If payment is not made in full within 14 days all technical support will be revoked.
If payment is not made in the following 7 day period your account will be deleted
from our services and all DNS services will stop. You will not receive any e-mail.
If your account is cancelled and is later reactivated, an administration fee of £29 will be levied to your account.
Payments are received monthly or yearly in advance. Should your credit card or standing order not go through you will be contacted by our billing department to arrange payment.
If an account reaches 7 days overdue we will revoke all technical support.
If an account reaches 14 days overdue we will suspend all your sites.
If an account reaches 30 days overdue we will remove all sites and data from our systems.
During this period we will attempt to contact you by all methods possible.
Should a chargeback be performed on your credit card we will immediately remove all your sites and data from our systems.
If you are late in paying for any of your services then you will not be entitled for any support whatsoever until full payment is received and cleared in our bank.
This includes updates or any automatic renewals, login details of any kind including ftp, control panel and database details.
All outstanding payments will carry a one pound per day additional charge after the first thirty days from invoice date.
We require at least 30 days notice to cancel your account. We cannot refund any payments received before cancellation. Customers paying yearly are rewarded with a discount off the monthly price and therefore will not be refunded for the months remaining up to the renewal date.
We will not transfer any domain to another ISP unless your account is clear and there will be a one off fee of £25 for each and every domain name transferred away.
Our 30 day money back offer is only related to the hosting account and does not include any optional extras purchased during the evaluation time.
If a domain name has been included in the hosting package we will charge you for this domain at our normal rates and you will be refunded the monthly hosting fee minus the domain registration cost.
Our 30 day money back guarantee is OUR guarantee to you that you will be satisfied with our services.
If you wish to cancel within 30 days you MUST give a legitimate reason as all hosting is a yearly contract.
If you decide to move your hosting or reseller hosting elsewhere without a 30 day notice of cancellation in writing before the anniversary of your renewal date, we will pursue you for a non cancellation fee of up to £200 and a charge of £1 (one UK pound) per day will be charged from the date you moved without notification. This also applies to any late renewals. Once your hosting becomes due for payment then it must be paid in full. Your hosting is a yearly contract whether you pay monthly or annually.
Telnet shell accounts are made available for editing and setting up your web site.
It is not a development platform for issues unrelated to your web site.
You must not leave your home directory at any time.
You must not attempt to gain privileges of another user.
Interfering with the following files will result in your telnet access being removed
Attempts to view or retrieve our SITEADMIN software, system files, password files or any files outside of your home directory will result in immediate termination of your account with no refund of monies paid.
If this happens we will automatically bill you for £150 for breach of contract and in certain cases will take it further through the UK legal system.
If your bandwidth reaches the point where it has an adverse affect on other clients we reserve the right to disable your site/sites until you can reduce your bandwidth usage. Any website that over uses their allocated bandwidth WILL BE CHARGED for all the additional bandwidth used.
Any site consistently using more than 20% of system resources will be immediately suspended.
Sites of this nature should reside on a dedicated server.
Limitation of Liability:
Webcastle/Web Centre Plus Ltd shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Webcastle/Web Centre Plus Ltd servers going off-line or being unavailable for any reason whatsoever.
Further, Webcastle/Web Centre Plus Ltd shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site or any part relating to a website, from one of Webcastle/Web Centre Plus Ltd servers.
All damages shall be limited to the immediate termination of service.
Webcastle/Web Centre Plus Ltd shall be the sole arbiter of what is and is not a violation of these acceptable use policies.
Webcastle/Web Centre Plus Ltd reserves the right to terminate an account at any time and for any reason that causes harm to any Webcastle/Web Centre Plus Ltd customer’s web sites.
Webcastle/Web Centre Plus Ltd reserves the right to delete all content and files upon termination.
Webcastle/Web Centre Plus Ltd reserves the right to withhold any pre-paid funds for any web site removed for violations of these policies.
Webcastle/Web Centre Plus Ltd reserves the right to refuse, cancel, or suspend service at our sole discretion.
* Please note the results of your registration may not always be accurate. In rare circumstances such as central registrar outage, heavy server loads, database overload, etc, the system may return a: “registration successful” when the name has actually not been registered at all.
* You should confirm after 48 hours that the domain/s is/are yours at the central shared registry whois at www.internic.net or www.nic.uk for 100% accuracy.
* Although Webcastle/Web Centre Plus Ltd does make every effort to inform a client of a pending domain expiration, it is the clients ultimate responsibility to keep an independent record of the expiry dates on their domains and renew them accordingly.
* Webcastle/Web Centre Plus Ltd shall not be held liable for any losses arising from a domain being expired and registered to another party.
* Webcastle/Web Centre Plus Ltd shall not be held liable for a lost domain which may be caused by a software error in our registration system. It is the clients responsibility to independently check the accuracy of a registration. This includes:
Verifying the correct ownership details via a public whois service.
Verifying the correct expiry date of the domain via a public whois service.
If a domain such as a .com expires there is no guarantee it can be retrieved so please make sure you have the correct contact email address set up so you can be notified about renewals, you can check this either in our 888reg system if this is where you bought the domain or simply by using a whois service, these are free to use and can be found on Google or any search engine.
When a domain has expired, in the case of a .com for example, after a short while it will go into a redemption period, this is not set by us, this is set by the domain controlling authority, once a domain has entered the redemption period it can cost up to $250 plus the standard cost of the domain renewal to fully retrieve the domain, once the domain has not been renewed for a period of 7 (seven) days then the domain may become the property of Webcastle and/ or Web Centre Plus Ltd, if this happens, there will be a redemption fee payable to Webcastle and/or Web Centre Plus Ltd at a cost to be agreed before any renewal can be actioned at the discretion of Webcastle and/or Web Centre Plus Ltd.
Once a domain has gone into the redemption period it is considered no longer needed.
Any domain that is transferred away will incur a one off fee of £25 and will not be actioned until cleared funds are seen in our bank accounts. If a domain name is set to auto renew to safe guard your domain then you inform us you no longer require the domain, then a minimum renewal fee must be paid.
Web Hosting Update Specifics:
Our web servers use the Plesk or CPanel control panel and are among the top names in hosting control panels.
All software on the servers, including the control panels will be updated as and when new updates are released by the software vendors. Please note; all software updates, including the control panels will only be updated when any update released is considered a stable release.
When updates are carried out, if this affects your website in any way, Web Centre Plus will not be liable for any costs involved in editing or changing your website in any way to work as intended with any update to the servers, these updates are for the benefit of everyone and will give a better performance in many cases and better security.
Current hosting plans come with 5000 megabyte of webspace with a total of 5000 megabyte allocated to your account, any account going over the 5000 megabyte allocated will be charged extra for that web space up to the limit of 10000 megabyte, after this threshold of 5000 megabyte is reached then a new hosting plan will be negotiated. Any hosting account that reaches the 10,000 megabyte of web space will be in the advanced level of hosting at a cost of 450 UK pounds per year.
Incoming email is provided as standard and will be supported by us, when an email arrives at our mail servers it confirms our mail servers are working correctly. We do not support the transfer from our mail servers to your computer or other device.
Website management is only included on our more premium website marketing packages, but of course, you can start with the marketing package and upgrade to include website management later.
Website management and marketing packages can include a one off web page optimizing service, just for the pages to be marketed, if you require your pages to be re-optimizing again at a later date, or you request that other pages are also optimized, there will be an additional charge.
Website marketing includes website updates and additional pages as and when required, plus additonal functionality if required.
The combined website management and marketing packages come with discounts to our usual costs, sometimes as much as 60%.
Optimizing your website: This is a one off when you first move over to Web Centre Plus and instruct us to take over your marketing campaign, we optimize the pages you have requested to be optimized, or the pages we have advised, these will be optimized for your marketing campaign. Google, and other search engines are constantly changing and any further optimizing or re-optimizing must be done by request and is a paid for addition, idealy, this should be done every six months.
When we are commissioned to build a wordpress blog for you, as an individual or company, you understand that if we choose a domain on your behalf we will research the best domain for your blog, this will take several hours and therefore the blog domain will be owned by Web Centre Plus but can be purchased from Web Centre Plus for a fee relative to the time spent researching the domain.
All plugins used to enhance your blog will be from 3rd party websites, such as wordpress.org and others, if any plugin fails for any reason, this will not be the responsibility of Webcastle/Web Centre Plus Ltd but we will of course rectify the issue with an update from the plugin provider if and when available as part of your monthly/yearly maintenance service.
All wordpress blogs use free or paid for themes (designs), if you require a bespoke design this will of course incur much higher fees.
We do not allow WordPress/Joomla or Manta built websites or any other free downloadable websites or scripts to be hosted on our servers unless prior permission is granted and the website is managed by ourselves, this is due to the constant upgrades for extensions and plugins that these type of websites demand and the security risk that these type’s of website bring with them.
Our fee to manage these sites is 10 UK pounds per month or 100 UK pounds per year in addition to your hosting fees. If you upload any of these type’s of website without our prior agreement then your web hosting becomes void.
Free Video Promotion:
Our free promotional video included in any web hosting promotion will only be available within the first 60 days to those who buy “upfront” hosting on a yearly basis, this will NOT be available to those who pay monthly until they have paid at least six months.
All videos can take up to 60 days and will NOT be available within the first 30 days.
No video will be re-edited at our expense but we do guarantee a quality video.
Website Design and Development:
This includes the design of a website, database solutions, ecommerce websites and content management systems (CMS), and all other work related to the construction of your website.
Once a project is agreed and a contract between the two parties, Webcastle/Web Centre Plus Ltd and the client (customer), is signed, or agreed by email, the contract will be deemed as binding between the two parties. Any deposit paid for any web project is non-refundable. A website contract that is delayed by the client for more than 60 days will become null and void and all monies paid to Webcastle/Web Centre Plus Ltd will be not be refunded.
LICENCE: On completion of any website designed and built by Web Centre Plus Ltd, an invoice will become due to be paid in no more than 30 (thirty) days from the date of invoice, the website (meaning the design, visible content and all images/pictures and text) shall then become the property of the client, (customer), as soon as full payment is received and the funds are cleared in Web Centre Plus Ltd bank. The ownership of all backend or programming work, including but not limited to, ecommerce, shopping cart(s), administration, database(s) CMS (content management system) etc will be licensed to the client, (customer), for their use in conjunction with the website but full ownership will always remain with Webcastle/Web Centre Plus Ltd, it may be possible for the client to purchase the license from Web Centre Plus Ltd for an agreed sum dictated by Webcastle/Web Centre Plus Ltd.
There are two options, a one off payment on completion for the full pre-agreed amount, or a monthly fee to lease the ecommerce system with the first payment being due 30 days after invoice date of the initial design costs.
Once the website becomes live there will be a 30 (thirty) day adjustment period where the client can use any CMS and/or backend administration system built by Webcastle/Web Centre Plus Ltd and request minor edits if required for the purpose of functionality for what it was intended, any additional features not requested during the website design process will be charged for.
Webcastle/Web Centre Plus Ltd cannot be held responsible for the delay in the completion of any website due to incomprehensible or conflicting textual content, or errors within the information provided by the client, (customer) to Web Centre Plus Ltd , the textual content of any website pages provided by the client (customer), must be at all times in finished format and that this textual content can only be edited or amended by Webcastle/Web Centre Plus Ltd on the instruction of the client (customer), no more than two times.
Once a website is made live, the client (customer), has agreed that the website is to their satisfaction and they are 100% satisfied with the results of the work carried out by Webcastle/Web Centre Plus Ltd and any initial optimisation work required will be carried out at this point. When the website is made live an invoice will be raised and payment is then due in full in no more than 30 days from invoice date, once full payment has been received and cleared funds are in Webcastle/Web Centre Plus Ltd bank account, any further optimisation work will be completed.
Please note; No further work will be carried out until payment is made in full and funds are cleared in Web Centre Plus Ltd ‘S bank account.
Web Design Work: Any web design work that is ordered by a current client does not always require a deposit, but all work must be paid for regardless whether or not the client excepts the new web design.
PORTFOLIO: It is the discretion of Webcastle/Web Centre Plus Ltd whether a clients website is listed on this page.
All current customers will qualify for a discount for any additional pages added to their website, (usually 35%), our standard price for any type of website page is a minimum of £100 (one hundred pounds). A grace period of any work, (not including domain names), will include a 30 day period to allow you time to pay your invoices, after this initial 30 day period, a charge of £1 (one pound) per day will be added to your invoice.
This includes, but is not limited to the use of our mail servers as SMTP servers.
We will not tolerate any type of email marketing campaigns from any hosting account provided by Webcastle/Web Centre Plus Ltd and we reserve the right to close any account we find engaged in this activity.
Monthly Management Services:
Any monthly website management, updating service, marketing or blog maintenance agreed will be for a minimum of one year from each annual renewal date as these include favourable initial discounts and free additional extras.
If you cancel without giving at least 30 days notice in writing by email or post before your annual renewal date then the balance for the remainder of that following year will be considered outstanding and full payment of the outstanding balance will be due.
If your plan is cancelled and includes any hosting within the package then as soon as a monthly arrangement is cancelled the hosting will be due in full within 30 days of this date.
Normally when an email account is set up you would use your ISP as your outgoing mail server, If you need to send email using our SMTP server then the cost of this will be 90 UK pounds per year.